Situatie
This article describes Xbox system requirements for external storage devices and what to do if your console can’t detect a connected external drive.
Important ! Make sure you don’t have any important information stored on your hard drive before setting it up with your Xbox, as the console will reformat your drive.
Backup
To check whether your console detects your storage device:
- Press the Xbox button to open the guide.
- Select Profile & system > Settings > System > Storage devices.
- If you see your storage device listed, your console has detected it.
Solutie
Pasi de urmat
If your console doesn’t detect external storage drive
Solution 1: Make sure you’ve installed any recent updates to Xbox
It’s possible that there were recent updates to your Xbox console and that you need to manually update your system so that it detects your external storage. To update:
- Press the Xbox button to open the guide, and then select Profile & system > Settings > System > Updates.
- If you see Update available, there’s an update you need to install.
- After you’re done installing the update, go back to Settings and select System > Storage devices. See if your device appears in the list.
If your storage device still doesn’t appear, or if there were no pending updates, try the next solution.
Solution 2: Adjust the power management for storage if you’re in instant-on mode
Check your power settings. If you’re in instant-on mode:
- Press the Xbox button to open the guide.
- Select Profile & system > Settings > General > Power mode & startup.
- Confirm that your Power mode is set to Instant-on.
- Unselect the option When Xbox is off, turn off storage.
- Restart your Xbox, and then go back to Settings and select System > Storage to see if your device now appears in the list.
Solution 3: Other things to try
If your Xbox still isn’t detecting your external storage device:
- Remove and then reconnect the storage device.
- Connect the device to a different USB port on the console.
- Power cycle your console:
- Press the Xbox button on the front of the console for about 10 seconds.
- Turn on the console again, and then see if it detects the external drive.
- Check the website of your external storage device’s manufacturer for additional support.
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