A stop error can occur if a problem causes your device to shut down or restart unexpectedly.
Common errors:
- SYSTEM_SERVICE_EXCEPTION
- DRIVER_POWER_STATE_FAILURE
- VIDEO_TDR_FAILURE
- PAGE_FAULT_IN_NONPAGED_AREA
- DRIVER_IRQL_NOT_LESS_OR_EQUAL
- SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
- IRQL_NOT_LESS_OR_EQUAL
- VIDEO_DXGKRNL_FATAL_ERROR
- KMODE_EXCEPTION_NOT_HANDLED
- INACCESSIBLE_BOOT_DEVICE
Those may also receive hexadecimal error codes, such as 0x0000003B, 0x0000009F, 0x00000133, 0x00000116, 0x00000050, 0x000000D1, 0x0000007E, 0x0000000A, 0x00000113, 0x0000001E.
Try the option below,these should be attempted in the order shown until your issue is fixed:
- Perform a hard reset
- Run a hardware diagnostic test
- Disconnect external devices
- Boot into safe mode with networking
- Run the blue screen troubleshooter using SupportAssist
- Repair the missing or corrupted Windows system files
- Update the BIOS and drivers
- Restore the computer using Windows System Restore
- Restore the computer to factory default settings.