Let’s get started. To begin the process, open a web browser and head over to Apple’s “report a problem” page. This works on mobile and desktop.

Once the web page has loaded, you’ll need to log in using your Apple ID username and password (and 2FA code if this is the first time logging in from that particular browser). Enter those and hit the arrow to complete the process.

Once logged in, you will see every app you have downloaded (even if they were free or included in-app payments), your subscriptions (including Apple One), and everything else you might have spent money on in the App Store.

Before you can request a refund for a specific purchase, you have to jump through several menus. Start by clicking or tapping on the “I’d like to” drop-down menu found under the What Can We Help You With heading. Select the “Request a Refund” option.

A new drop-down box will appear under the first. Click or tap the “Tell Us More” box and choose one of the following reasons for your refund request:

• I did not mean to buy this
• A child/minor made purchase(s) without permission
• I did not mean to sign up for subscription(s)
• I did not intend to renew subscription(s)
• My purchase does not work as expected
• In-App Not Received
• Other

For obvious reasons, Apple includes a small warning under the box that you might lose access to refunded items. If your money is returned, you won’t be able to keep your digital purchase.

Select the “Next” button to proceed.

You can now go through and choose which purchases, subscriptions, or in-app purchases you’d like to request a refund for. You can select one or multiple. When done, click or tap the “Submit” button found at the top of the page.

At this point, it’s a waiting game. Apple should email you between a few hours or a few days, letting you know if your request was accepted and confirming your refund is being processed. Depending on how you funded the purchase, it may take longer to get your money back.