Option 1: Whitelist the brkrprcs64.exe Process on Your PC

A typical antivirus program will block the DLP Endpoint Agent because it sees it as a threat to your system. To prevent the antivirus engine from monitoring executable files and processes, try to whitelist those processes. For your case, you will need to whitelist brkrprcs64.exe in Windows.

Option 2: Reinstall the Symantec Extension

Google Chrome requires the Symantec DLP extension to be installed to function flawlessly. This extension usually downloads automatically during the DLP installation. So, if it fails to download during the installation, try this solution:

1. Check if the Symantec DLP extension for Chrome is correctly installed and enabled in your browser.
2. Check if the brkrprcs64.exe is running and verify if its registry key exists.
3. To get the registry entry, follow this path:
   HKEY_LOCAL_MACHINE\Software\Google\Chrome\NativeMessagingHosts\com.symantec.dlp
4. If the extension is not installed, follow this link to add the Symantec DLP extension directly from Google Chrome:
   https://chrome.google.com/webstore/detail/symantec-extension/eelojgpfkmhiikmhkineneemcahoehjo.
5. When the Symantec Extension page appears, click on the Add to Chrome.

Option 3: Remove the Symantec DLP Endpoint Agent

First, check to see if the Symantec DLP extension for Chrome is installed and active in your browser. You should also find out if its brkrprcs64.exe process is running. After that, try to change the DLP Endpoint Agent configuration not to inspect Chrome. If that doesn’t work, it may be necessary to remove the DLP endpoint altogether. But the only challenge is that it is difficult to remove it, probably for security reasons.

Trying to delete it manually requires some advanced knowledge on PCs. The program is usually saved in the C:\Program Files\Symantec\Endpoint Agent directory. It includes the following executables:

• brkrprcs64.exe (191.16 KB)
• CUI.exe (2.34 MB)
• CUIL.EXE (31.66 KB)
• edpa.exe (331.66 KB)