Situatie
Eroare event log:
Faulting application name: WINWORD.EXE, version: 15.0.4481.1508, time stamp: 0x513f5293
Faulting module name: ntdll.dll, version: 6.2.9200.16420, time stamp: 0x505ab405
Simptome
Aceasta eroare afecteaza aplicatiile Outlook, Word sau Excel din suita Microsoft Office. Timp de 30 secunde aplicatia ramane blocata, iar uneori este nevoie de inchidere fortata.
Solutie
Pasi de urmat
Deschideti editorul de registrii cu drepturi de administrator (click dreapta -> run as administrator).
In interfata de registrii navigati la cheia: HKEY_CURRENT_USER -> Software -> Microsoft -> Office -> 15.0 -> Common .
Redenumiti “Common” in “Common_bad“, apoi reporniti calculatorul. Acest fix va reinitializa aplicatiile office word, excel, outlook si va rezolva problema generata de ntdll.dll.
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